Refund and Returns Policy
Introduction
This policy outlines the terms and conditions for returns and refunds at kaldor. By making a purchase on our website, you agree to these terms. Please read them carefully before proceeding with any transaction.
Return Eligibility
Timeframe for Returns
Items must be returned within 30 days of the delivery date. We cannot accept returns for items received after this period.
Condition of Items
All returned items must be in their original condition: unworn, unused, and with all tags attached. We reserve the right to refuse returns that do not meet these standards.
Refund Process
Processing Time
Once we receive and inspect your return, we will process your refund within 10 business days. Refunds will be issued to the original payment method.
Non-Refundable Items
Certain items are not eligible for refunds, including gift cards, personalized products, and items marked as final sale. Please check product descriptions for specific details.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired product.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage, and we will arrange a replacement or refund as appropriate.
Contact Information
For any questions regarding returns or refunds, please contact us at:
- Email: [email protected]
- Phone: +61 8 73328014
- Address: 61 King Street, Perth, Western Australia 6008, Australia
Policy Changes
kaldor reserves the right to update this refund and returns policy at any time. Changes will be effective immediately upon posting to our website.